Unpaid orders will be cancelled automatically after 3 days.
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund.
- Orders cancelled within 24 to 72 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of product purchase price.
- Orders cancelled beyond 72 hours after payment confirmation will be eligible for a 60% refund of product purchase price and full shipping cost only.
Once your order has been shipped, it can no longer be cancelled.
Why don't you offer full refund for cancellation after 18 hours?
Most of our dresses are made to order, our tailors hand-make them. Usually we make your dress after you buy in 12 hours. So there is much labor cost that we still need pay to tailors even if order is canceled. And also since the fabric has been tailored in specific size and color, so it usually can't be used for other style or size.