Time frame

Our return window is 7 days (14 days for EU countries). We can’t offer you a refund or exchange beyond this time frame. Contact us at service@dessiny.com to request return or exchange.

Return

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there are any accessories or gifts sent with your order, you need return them together.

Non-returnable & non-refundable items:

  • Customized products (custom size, custom color including other color option which is not shown color.)
  • Gift cards
  • Downloadable software products
  • Service (rush order, etc.)
  • Other products that have non-returnable notice in product page

Non-returnable & non-refundable situations:

1. Wedding & event dresses & shoes in following situations can't be returned or refunded:

Please note all dresses for wedding & special occasions and shoes are made to order even if you choose standard size.

    a. Dresses that do not fit properly but in accordance with the specifications you ordered;
    b. Everything is right, but I just don't like;
    c. Manually damaged by buyers

    2. Jewelry in following situations can't be returned or refunded:

      a. Customized size, engraved & customized color;
      b. Manually damaged by buyers
      c. Incorrect use

      3. Other situations that we state online

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      Refunds (if applicable)

      Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
      If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

      There are certain situations where only partial refunds are granted (if applicable)

      • Any item doesn't meet our return policy above
      • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
      • Any item that is returned more than 7 days after delivery


      Late or missing refunds (if applicable)

      If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
      If you’ve done all of this and you still have not received your refund yet, please contact us at service@dessiny.com

      Sale items (if applicable)

      Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

      Exchanges (if applicable)

      We only replace items if they are defective or damaged.  If you need to exchange it for the same item, email at service@dessiny.com.

      If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

      Shipping

      To return your product, you should ship back the product to our warehouse. If your return is authorized, we will email you the return address.

      You will be responsible to pay for return shipping costs by yourself. Original shipping cost is also non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

      Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

      If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. Or we don’t guarantee that we will receive your returned item. After you return, email us the tracking #.

      Due to COVID-19, return and exchange which is not caused by seller's reason (eg. fit issue, etc) may be not accepted.