Our return window is 14 days (after delivery or package signed for). Contact us at firstname.lastname@example.org to request return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If there are any accessories or gifts sent with your order, you need return them together. Please contact us to get a return form.
Exception (can't return):
- Customized products (custom size, custom color including other color option which is not shown color.)
- Gift cards
- Downloadable software products
- Service (rush order, etc.) (for rush order service refund policy, please go to ROS page)
- Artificially damaged by buyers
- Some flash sale products
- Lingerie (bra, etc.)
- Other products or situations that have non-returnable notice at product page
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually in 7 working days).
There are certain situations where only partial refunds are granted (if applicable)
- Any item doesn't meet our return policy above
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet for over 7 working days, firstly check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com soon.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email at firstname.lastname@example.org.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should ship back the product to our warehouse. If your return is authorized, we will email you the return address.
Who pays for the shipping cost:
1. Issues caused by buyer:
You will be responsible to pay for return shipping costs by yourself. Original shipping cost is also non-refundable. If you receive a refund, this part of cost will be deducted from your refund.
2. Issues caused by seller:
We cover the shipping cost.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $40, you should consider using a trackable shipping service or purchasing shipping insurance. Or we don’t guarantee that we will receive your returned item. After you return, email us the tracking #.
Since all of our orders are hand-customized (made to order), the final product may be slightly different from the original picture. If you mind, please re-consider before buying.
Returns for reasons not caused by the seller may be subject to a restocking fee. For example, the buyer feels that it is not suitable or there is an error in the measurement, which makes feel that it does not fit...